**********BEGIN FIELD AGENT COMMUNIQUE********* {GEEK SQUAD - 24 HOUR COMPUTER SUPPORT TASK FORCE} ======================================================= SITUATION REPORT (ASSESS) ======================================================= Insert initial assessment of service call and work to be performed. ======================================================= MISSION DETAILS (PERFORM) ======================================================= Insert details of work performed here. ======================================================= DEBRIEFING (EDUCATE) ======================================================= Insert all educated and otherwise declassified information here. ======================================================= POST-OP ADVOCATION (RECOMMEND) ======================================================= Insert all recommendations information here. Were all job notes and invoice printed and provided to client? (Y/N) If no, please explain: Does this service call qualify for 30 day warranty? (Y/N) If no, please explain: Was client informed of all warranty limitations and what is not covered by their 30 day warranty? (Y/N) (i.e. virus/spyware re-infection, tampering with settings, etc.) Warranty Expiration Date: ======================================================= CLASSIFIED TECHNICAL DOCUMENTATION ------------- SUSPECT 1 ------------- <<:GS-PC //Computer Name:: //Location:: //Connection Type:: //Other:: //Desktop/Laptop:: //Manufacturer:: //Model:: //Memory:: //OS:: //Anti-Virus:: //Exp Date:: //Anti-Spyware:: //Exp Date:: //Firewall:: //Exp Date:: //GS-PC:>> ------------- SUSPECT 2 ------------- <<:GS-PC //Computer Name:: //Location:: //Connection Type:: //Other:: //Desktop/Laptop:: //Manufacturer:: //Model:: //Memory:: //OS:: //Anti-Virus:: //Exp Date:: //Anti-Spyware:: //Exp Date:: //Firewall:: //Exp Date:: //GS-PC:>> --------------------- ISP INFORMATION --------------------- <<:GS-ISP //ISP:: //Connection Type:: //GS-ISP:>> ----------------------------- NETWORK INFORMATION ----------------------------- <<:GS //Router Mfg/Model:: //Router IP:: //Router Username:: //Router Password:: //SSID:: //Encryption Type:: //Encryption Key:: //Channel:: //Broadcasting (Y/N):: //Cloned MAC Address:: //File Sharing (Y/N):: //Folders Shared:: //Print Sharing (Y/N):: //Printers Shared:: //GS:>> Additional Network Device Information: **********END FIELD AGENT COMMUNIQUE********* Please Store In A Safe Environment For Future Reference CASE CLOSED!!!